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Privacy Policy for Zam Visa (ZV)
Effective Date: 06/01/2025
At Zam Visa (hereinafter referred to as ZV), we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website, engage with our services, or interact with us in other ways. As ZV provides services worldwide, this policy is designed to comply with international privacy laws and regulations, ensuring a secure and transparent experience for all users, regardless of their location.
By using ZV’s services or interacting with our website, you consent to the collection and use of information as described in this Privacy Policy.
- Information We Collect
We collect personal and non-personal information in a variety of ways to provide you with the best possible service, including for our global services.
a. Personal Data
When you use ZV’s services, contact us, or engage with our website, we may collect the following personal data:
● Full Name
● Date of Birth
● Nationality and Passport Details
● Contact Information (email, phone number, mailing address)
● Payment Information (billing details, credit/debit card numbers)
● Visa Application Details
● IP Address, Device Type, and Browser Information
● Geolocation Data (if permitted by you)
● Communication records (email, phone calls, chat logs)
b. Non-Personal Data
We also collect non-personal data such as:
● Usage Data (including the time and duration of your visit)
● Cookies and similar tracking technologies (to personalize and enhance your user experience) - How We Use Your Information
We use the data we collect to provide, maintain, and improve ZV’s services on a global scale, including:
● Processing your visa applications and providing you with visa-related services
● Communicating with you regarding updates, inquiries, and customer support
● Managing your account and transactions
● Sending relevant marketing materials, newsletters, and promotional offers (with your consent)
● Improving the performance and functionality of our website
● Complying with legal and regulatory obligations - Legal Basis for Processing Personal Data
As ZV provides services to clients globally, we process personal data in accordance with the laws and regulations of the jurisdictions where we operate. The legal grounds for processing personal data include:
● Consent: You consent to the collection and processing of your data when you opt-in for specific purposes, such as marketing or receiving updates.
● Contractual Necessity: Processing is necessary to fulfill the terms of our agreement with you (e.g., providing visa services or processing payments).
● Legal Obligation: We may process your data to comply with applicable legal obligations (e.g., for identity verification or fraud prevention).
● Legitimate Interests: We may process your data based on our legitimate interests, such as improving service quality, marketing our services, or protecting against fraud. - How We Share Your Information
We take your privacy seriously and will only share your data in specific situations. Given our global operations, we may share your data with the following entities:
● Service Providers: ZV may share your personal data with third-party service providers who help us operate our services, such as payment processors, IT support, and marketing platforms.
● Legal Compliance: We may disclose your information when required by law, to respond to lawful requests from authorities, to protect our rights, and to ensure compliance with legal obligations.
● Business Transfers: In the event of a business transaction (e.g., merger, acquisition, sale of assets), your personal data may be transferred as part of the transaction, subject to this Privacy Policy.
We do not sell, rent, or share your personal data with third parties for their marketing purposes without your consent. - Data Retention
ZV retains your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, or enforce our agreements. Specific retention periods depend on the type of data collected and the services provided. - Data Security Measures
We take your data security seriously and employ appropriate technical, organizational, and physical security measures to safeguard your personal information from unauthorized access, alteration, or destruction. These measures include:
● Data encryption during transmission (via SSL/TLS)
● Secure data storage
● Access controls to ensure only authorized personnel can access your data
● Regular security audits and vulnerability assessments
However, please be aware that no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security. - Your Data Protection Rights
Depending on your location, you may have the following rights related to your personal data. As ZV operates globally, these rights are provided in accordance with applicable laws in the jurisdictions where you reside:
● Right to Access: You can request access to the personal data we hold about you.
● Right to Rectification: You have the right to request that we correct any inaccurate or incomplete data.
● Right to Erasure: You can request the deletion of your personal data, subject to certain legal exceptions.
● Right to Restriction: You can request the restriction of data processing in specific circumstances.
● Right to Data Portability: You can request a copy of your personal data in a commonly used, machine-readable format.
● Right to Object: You have the right to object to the processing of your data for direct marketing purposes or other legitimate interests.
● Right to Withdraw Consent: Where we rely on consent to process your data, you may withdraw that consent at any time.
To exercise your rights, please contact us at [insert contact email]. We will respond to your requests in accordance with applicable laws. - International Data Transfers
ZV provides services globally, and as such, your personal data may be transferred to and stored in countries outside of your country of residence, including countries that may not offer the same level of data protection as your country. In these cases, ZV will take appropriate safeguards to ensure that your personal data remains protected, including implementing Standard Contractual Clauses (SCCs) or other legally acceptable mechanisms for cross-border data transfers. - Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences. However, please note that disabling cookies may affect the functionality of our website. - Children’s Privacy
ZV’s services are not directed to children under the age of 16. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly. - Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or for other operational, legal, or regulatory reasons. As ZV offers worldwide services, we encourage you to review this Privacy Policy regularly. We will notify you of any material
changes by posting the new policy on our website and updating the “Effective Date” at the top of this page. - Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how ZV handles your personal data, please contact us:
Zam Visa (ZV)
Email: info@zamvisa.com
Additional Legal Protection
a. Compliance with Global Data Protection Laws
As ZV provides services worldwide, we comply with the data protection laws of various jurisdictions. This includes, but is not limited to, the following:
● General Data Protection Regulation (GDPR): For residents of the European Union (EU) and the European Economic Area (EEA), we adhere to the stringent data protection standards outlined in the GDPR.
● California Consumer Privacy Act (CCPA): For residents of California, United States, we ensure compliance with the CCPA, which gives California residents specific rights to control their personal data.
● Personal Data Protection Act (PDPA): For customers in Singapore, we adhere to the PDPA to ensure the privacy and protection of personal data.
● Privacy Act 1988 (Australia): We comply with Australian privacy principles under the Privacy Act to protect Australian citizens’ data.
b. Data Breach Notification
In the event of a data breach involving your personal information, ZV will notify you without undue delay and, where required by law, notify the appropriate regulatory authorities. We will provide you with information on the nature of the breach, the potential risks involved, and steps you can take to protect your information.
c. Indemnity and Liability Limitations
To the extent permitted by law, ZV shall not be held liable for any loss, damage, or unauthorized access to your personal data caused by third parties who are not in our direct control, including but not limited to cybercriminals, hackers, or third-party service providers. However, we take every reasonable measure to ensure the security of your data and to prevent unauthorized access.
d. Jurisdiction and Governing Law
This Privacy Policy is governed by Honduran laws. In case of any disputes, claims, or issues arising out of or in connection with this Privacy Policy, the courts of Honduras shall have exclusive jurisdiction, unless otherwise required by applicable international law.
By using our services, you acknowledge and agree to the terms of this Privacy Policy.